Returns

Damaged items

Please carefully inspect your purchase when you receive it. In the unlikely event that the clock needs to be returned due to damage incurred during shipping, please contact us to let us know so that we may issue a return authorization without delay. Please keep all original packaging materials and include these with your return. A damage claim must be made with within 7 days of receipt of the item for us to accept the freight charges for a return of a domestic purchase. Beyond that period, you will be required to assume responsibility for the freight charges, as per the manufacturer's policy.

Any Other Reasons

Manufacturer policy varies slightly when it comes to the "change of heart" items" Hermle's policy on in stock items is that you may return your clock for any reason within the first 30 days, no questions asked. Please note that restocking fees and shipping fees apply to returns of undamaged items. Please contact us right away if you changed your mind about your purchase. We will be happy to mail you a return label so that you can send the clock (in its original packaging) back to us. If you want to exchange the clock, we will be happy to assist you with choosing another one and waive the restocking fee as long as the clock is still in original packaging and new condition. 

Hermle does not accept returns (unless damaged) on special order items. In the unlikely case that the item is damaged in transit, the manufacturer reserves the right to replace or repair the item rather than issue a refund. 

The vast majority of Kieninger and Sternreiter clocks are special order items and therefore can not be returned. In the unlikely case that the item is damaged in transit, the manufacturer reserves the right to replace or repair the item rather than issue a refund. A few of the Kieninger clocks that are available in stock are not eligible for return but in some individual cases, may be eligible for exchange for the same or higher price item. Please keep in mind that the exchange is always at the distributor's discretion but we will do our best to accommodate your needs. 

Romba cuckoo clocks available in stock may be exchanged for the same of higher price items. No refunds will be issued as it is against the distributor policy but we will work with you in the unlikely case you may decide that you do not like the clock you initially chose. 

Please contact us if you have any questions about our return policy.  We are always happy to be of assistance.