Shipping and Returns
Timely & Timeless ships all orders within contiguous United States absolutely free. Shipping to Alaska and Hawaii is subject to a surcharge based on the weight of the product
Wall Clocks, Mantel Clocks and other smaller items are dispatched directly from Hermle Manufacturing Facility in Virginia within 2 business days by 2-day UPS shipping.
Floor Clocks are shipped by LTL Freight and can take 3-4 weeks to be delivered.
Please inspect your purchase once you receive it. In the unlikely event that a clock needs to be returned, please contact us and specify the cause for the return so that we can issue a return authorization. If the clock is damaged, we will accept the freight charges within 30 days of a domestic purchase. Beyond 30 days the customer must pay the freight charges to return the product.
In order to process your return efficiently, please place a note with the clock specifying in detail the reason for the return. In some cases returns may incur a 15% RESTOCKING FEE. All products MUST be returned in their original packaging. If for example a clock was received in a double container, return the clock with the double container. Hermle has the right to refuse a return if it has been carelessly handled or lacks the original packaging materials. If a clock arrives damaged, a claim must be made with the shipping company within 10 days of receipt.
You can return the clock for any reason within 30 day period. Please note that in all cases other than product arriving damaged, you would have to assume return charges and 15% restocking fee.
We will make all reasonable efforts to insure that the information in our catalogs, policies, price lists, website or any other literature is correct. We are however, not responsible for typographical or photographical errors that may appear on our site. We reserve the right to make adjustments or corrections due to changing market conditions or errors. Due to manufacturing differences, the limitations of image reproduction and the variances in natural and produced lighting, actual finishes may vary from the images you see on your screen. In addition, the screen itself may distort the image itself or the colors of the item. As with any natural occurring wood product, variations in the wood grain and other natural characteristics are normal. Please be assured that all our clocks are beautifully and masterfully finished and that we used the best available materials in creating your clock. We hope you will enjoy it for many years to come,