working Copy of Timely Returns
Change of heart?
1. If you don't love it, send it back, it's that easy! We will gladly accept unaltered merchandise in sellable condition and original packaging for a full refund within 30 days* of purchase no questions asked. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
*Refunds for returns are issued less the return shipping charges. We charge flat shipping charges as follows: Quartz clock movements: $5.50 , Mechanical clock movements: $9.50, Most Wall clocks and cuckoo clocks: $15, Regulator Wall Clocks: $25, Astronomical Clocks, Glass Dome Wall Clocks, Large Carriage Mantel Clocks, Other Larger Clocks with significant presence of glass requiring extra careful packaging - $45. Note: Grandfather and other floor clocks can not be returned through this interface and require special freight pick up arrangements, authorization and prepayment.
Did the item arrive damaged?
Clocks and movements are delicate items and even though they are packaged extremely thoroughly, parts could come off, get out off alignment or even get broken during shipment. Depending on the extent of the damage you can decide if you are comfortable with us sending a new piece for you to replace a minor broken one or if we should just replace an entire item. If latter is the case, we don't want you to wait for the item you want any longer than necessary so we will send the replacement right away along with the return label. The only thing we ask you is to please carefully package the original item and send it back to us with the return label we send you as soon as you can. This honor system is fast and convenient for all our customers but we can only afford it if everyone sends the original item back quickly and safely.
Please use the form below to pull up your original order, request a replacement and create and print out a return label for your original return or send us an email to timelyreturns@qwirly.com and we will handle the entire thing for you on our end.
Did you order the quartz replacement movement in the wrong size or style? Even though we do our best to explain every aspect of measuring the replacement movement shaft, plate size and pendulum weight, mistakes happen all the time. If your movement arrive and you realized that the shaft is too short, it is a common mistake. All we ask is that you handle the movement carefully and return it to us in its original working condition. We are happy to send you a new one right away along with the return label for you to return the original one.
The only thing we ask you is to please carefully package the original item and send it back to us with the return label we send you as soon as you can. This honor system is fast and convenient for all our customers but we can only afford it if everyone sends the original item back quickly and safely.
Please use the form below to pull up your original order, request a replacement and create and print out a return label for your original return or send us an email to timelyreturns@qwirly.com and we will handle the entire thing for you on our end.
Are you missing mounting hardware or instruction manuals?
All Replacement ir DYI Kit Quartz Clock Movements are sent with a complete set of instructions and mounting hardware. Hardware / mounting nuts for Kieninger movements vary with the size of the shaft and the thickness of the dial. We try to provide one or two mounting nuts corresponding to the 16 or 21 mm size shaft but because dials vary, you may find yourself in need of a different size nut. You may also need additional washers if the shaft is a bit too long. If you can not find the perfect fit among the hardware we sent and the original hardware that came with your clock, please let us know and we would be happy to send you a few more sizes we may have available.
Just send us a quick emails to returns@qwirly.com and we will get a package in a mail for you right away and provide you with a tracking number
Detailed instructions are included with your movement. However, they are also available for download on our site along with the helpful video tutorials.
Please note that mechanical clock movements are send factory oiled and ready for installation but without instructions or mounting hardware. We have most instructions available for download on our site and will help you with whatever other technical questions you may have.
Do you need a FREE set of hands for your clock movement?
In most cases, your original hands should fit the movement and most people prefer to keep the hands that came with their clock. You can also gently squeeze or file the hand opening make it smaller or wider in order to fit around the shaft whenever needed. If you did not request one when purchasing the clock, you can still do so now.
Just send us a quick email to timelyreturns@qwirly.com or help@timelyandtimeless.com and refer to your order number so we can pull up your complete information and we will send you a set of hands and a tracking number within a couple of days.
