FAST ORDER PROCESSING. FREE SHIPPING. FREE SETUP.
We guarantee quick 24- to 48-hour order processing. Timely & Timeless ships all orders within the contiguous United States absolutely free. Orders generally arrive within a few business days.
All Hermle Clock orders are shipped directly from the Hermle Manufacturing Facility in Amherst, Virginia, after undergoing quality assurance inspection by the manufacturer, which provides a comprehensive 3-year warranty on all clocks purchased through our store (we are an authorized Hermle dealer).
All Kieninger and Sternreiter clocks are shipped from the Sternreiter US Facility in Ohio, additionally, authorized by Kieninger Germany to offer finished products through authorized dealers at the US market.
Please note that all the warranty repairs are done at the Hermle, Kieninger and Sternreiter respective US facilities.
All floor clocks, including contemporary floor clocks and grandfather and grandmother clocks, are shipped via LTL Freight and include complimentary "white glove" delivery and setup service. For these items, please allow up to 3-4 weeks for delivery.
Shipping to Alaska and Hawaii is subject to a surcharge based on the weight of the product.
While we are happy to provide you with a quote for international shipping, please note that items shipped internationally can not be returned for any reason. If the item is damaged in transit, the buyer must file a claim with the carrier. The buyer must also assume all the responsibility for local taxes, duties and airport surcharges if such are added to any shipping costs. Timely & Timeless will make an effort to obtain a highly discounted shipping quote or to wave the shipping fee all together (when clock is priced above $3,000) but the other conditions are not subject to change merely because we have no control over the merchandise once it leaves the US and can no longer be responsible for it. We do not ship floor clocks internationally unless you make your own arrangements.
Please carefully inspect your purchase when you receive it. In the unlikely event that the clock needs to be returned due to damage incurred during shipping, please contact us to let us know so that we may issue a return authorization without delay. Please keep all original packaging materials and include these with your return. A damage claim must be made with within 7 days of receipt of the item for us to accept the freight charges for a return of a domestic purchase. Beyond that period, you will be required to assume responsibility for the freight charges, as per the manufacturer's policy.
Any Other Reasons
Manufacturer policy varies slightly when it comes to the "change of heart" items" Hermle's policy on in stock items is that you may return your clock for any reason within the first 30 days, no questions asked. Please note that restocking fees and shipping fees apply to returns of undamaged items. Please contact us right away if you changed your mind about your purchase. We will be happy to mail you a return label so that you can send the clock (in its original packaging) back to us. If you want to exchange the clock, we will be happy to assist you with choosing another one and waive the restocking fee as long as the clock is still in original packaging and new condition.
Hermle does not accept returns (unless damaged) on special order items. In the unlikely case that the item is damaged in transit, the manufacturer reserves the right to replace or repair the item rather than issue a refund.
The vast majority of Kieninger and Sternreiter clocks are special order items and therefore can not be returned. In the unlikely case that the item is damaged in transit, the manufacturer reserves the right to replace or repair the item rather than issue a refund. A few of the Kieninger clocks that are available in stock are not eligible for return but in some individual cases, may be eligible for exchange for the same or higher price item. Please keep in mind that the exchange is always at the distributor's discretion but we will do our best to accommodate your needs.
Romba cuckoo clocks available in stock may be exchanged for the same of higher price items. No refunds will be issued as it is against the distributor policy but we will work with you in the unlikely case you may decide that you do not like the clock you initially chose.
Please contact us if you have any questions about our return policy. We are always happy to be of assistance.
Any Other Reasons
Complimentary Engraving. A $34 Value.
An exquisite clock is a special, perhaps once-in-a-lifetime, gift. Whether the gift-giving occasion is a wedding, an anniversary, a birthday, a retirement or any other milestone event, we believe our customers should have the opportunity to personalize their special gifts to create a truly lasting memory.
At Timely & Timeless, we have made special arrangements to do exactly that, with a custom metal plaque that we are happy to offer at no cost (a $34 value) with the purchase of any clock above $500. The laser-engraved message can reflect the name of the gift recipient, the occasion, the date, the name(s) of the gift giver(s) and/or any other information you wish to include.
These simple but elegant brass plaques measure 1 inch by 3 inches. Choose up to 3 lines and up to 20 characters per line. Your personalized message is entered in a form that is provided on the merchandise checkout page.
The personalized plaque ships in an envelope included with the gift order. It is easy to affix the plaque to either the bottom or back of the clock. Please allow one additional day for processing of orders that include an engraved plaque.
$100 Gift Certificate for Special Occasions
Please accept our gift of $100 toward the purchase of an exquisite clock (minimum value $950) in a Timely & Timeless gift registry or a wish list creation. We wish you a lovely celebration!
Can not be combined with other gifts and promotions unless otherwise agreed in advanced
WARRANTY AND SERVICE
Timely & Timeless is an authorized dealer for all brands it offers for sale and each clock is covered by full manufacturer warranty. Warranty conditions vary slightly from brand to brand but all service on all clocks purchased from Timely & Timeless is done in the United States at the manufacturer or their direct representative authorized repair facility. Each clock we offer has unique serial number and comes complete with paperwork you need to obtain warranty service. Please follow instructions enclosed. In order to obtain service, please call first to make sure that the repair you need is covered by warranty and to see if the shipping may be covered as well. If it is the part that is needed, in most cases, the manufacturer is able to ship the part to you free of charge.
All Kieninger, Hermle and Sternreiter clocks sold by Timely & Timeless come with a full 3-year manufacturer warranty for protection against defects in parts and workmanship. This is the most extensive and comprehensive warranty in the industry, which of course is to be expected on these hi-end items made with the highest quality of materials and the best workmanship.
Romba, Trenkle Uhren and other brands we offer are covered by a standard 1-year manufacturer warranty.
We're pleased to provide our customers with peace of mind that their clock will continue to function properly or be repaired or replaced at no cost.
We also provide peace of mind on heavier and hard-to-handle merchandise items with a complimentary "white glove" delivery and setup service. Grandfather and other floor clocks are delivered into the recipient’s home or office, and not just left at the front door, and set up according to the customer's instructions.
All Clock movements sold by Timely & Timeless are covered by the manufacturer's warranty
- FHS and URGOS clock movements have a 3 year warranty against factory defects. Within 1-90 days: repair or replace at manufacturer's discretion and return is paid by the manufacturer.
- After the 91 days and up to 3 years: customer responsible for return. Manufacturer will repair defective unit including pivot holes worn to the point the clock stops.
- If any markings are added to the movement, this becomes an automatic repair.
- Contact us for a return number before shipping.
- It is the responsibility of the customer to pack the return securely. Damages due to improper packing by the customer will not be credited.
There are the following enhanced warranties:
- Bearings in the UW03 series have a 15 year warranty.
- The AEL12 and SEW01 have a 5 yr. warranty on the balance unit
LOWEST PRICE GUARANTEE
We strive to offer the lowest prices of any authorized dealer of Hermle clocks. If you see a better price anywhere for a clock you may be considering, please contact us so that we may have the opportunity to beat that price. We generally respond within 30 minutes with a private offer. For higher-priced clocks, we have integrated an automated "name your own price" feature on the product pages that makes it easy to make an offer and, if the offer is accepted, to complete the purchase.
We also offer a 100% Price Match Guarantee. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that any online retailer, including us, has a lower price for the same item within 6 months of your purchase, we will refund the difference to you.